WHERE TO DROP OFF AFFECTED POWER BANKS

● Anker Power Plant (Makati)
● Anker Uptown (BGC, Taguig)
● Anker Vmall (Greenhills, San Juan)
● Nifty MOA (Pasay)
● Nifty SM Megamall (Mandaluyong)
● Anker Eastwood (Quezon City)

● Anker SM North EDSA (Quezon City)

● Anker ATC (Alabang Town Center) (Muntinlupa)
● Anker SM Bicutan (Parañaque)

● Anker SM Bacoor (Cavite)
● Anker SM Sta. Rosa (Laguna)
● Anker SM Lucena (Quezon)
● Anker SM Pampanga (San Fernando)
● Anker SM Clark (Angeles)
● Anker SM Baguio (Baguio)
● Anker SM Laoag (Ilocos Norte)

● Anker SM Cebu (Cebu City)
● Anker Festive Walk Iloilo (Iloilo City)
● Anker SM Bacolod (Bacolod City)

● Anker SM Lanang (Davao City)
● Anker SM CDO (Cagayan de Oro)
● Anker KCC Zamboanga (Zamboanga City)

It’s a precautionary and voluntary recall due to battery safety risks found in select units. It’s rare but we want to be proactive.

Not necessarily, but if it’s affected, we ask that you stop using it immediately for safety.

All claims are processed by Anker online — they may offer a voucher or replacement depending on your case.

If you know where or when you bought it, Anker may be able to verify. They’ll guide you through with alternate proof.

Please don’t — lithium-ion batteries can cause fires. Please drop it off in any of our identified sites in the Philippines. We’ll ensure it’s safely recycled by certified partners.

Once Anker verifies your return, you’ll be contacted about your voucher or replacement unit within a few business days.

Yes, while the deadline is on Sept 27, 2025, we still encourage customers to submit them promptly.

To dispose of affected powerbanks, please go to the nearest drop off site in the Philippines. We have 22 sites that serve as drop off points.

As the world's leading charging brand, Anker recognizes its responsibility to uphold the highest standards of safety, quality, and transparency.

Earlier this year, Anker implemented a series of enhanced quality assurance protocols designed to detect manufacturing issues earlier in the production cycle.

These safeguards-including expanded component-level audits, more rigorous supplier testing and stronger oversight of how battery cells and their materials are sourced and manufactured-recently helped us identify a potential issue with common lithium-ion battery cells from a single vendor.

These cells were used in multiple Anker power bank models, and while the likelihood of malfunction is considered minimal, we have decided to initiate a voluntary global recall of several power bank models.

This recall was proactively initiated by Anker, not in response to regulatory order or a pattern of widespread incidents. We have since notified and are working closely with regulatory authorities in each region to ensure the recall is carried out in full compliance with local guidelines.

In the coming weeks, we will also unveil our Battery Safety Program-a formal, public-facing initiative that builds on the enhanced safeguards already in place. This program will provide additional transparency around our global safety protocols, including supplier accountability, cell-level performance testing, and end-to-end quality assurance across all Anker battery-powered products.

No. This recall is part of a broader quality assurance effort we began implementing earlier this year. We've expanded our component-level testing and supplier audits to detect issues earlier in the production cycle-and these improvements helped us recently identify a potential issue with common, lithium-ion battery cells from a single vendor.

You can find details on current product recalls by visiting https://anker.ph/pages/product-recalls

Product recalls are a responsible part of any safety-focused organization. This recall is part of a broader quality assurance effort we began earlier this year. We've expanded our component-level testing and supplier audits to detect issues earlier in the production cycle-and these improvements helped us recently identify a potential issue with common lithium-ion battery cells from a single vendor. While the likelihood of malfunction is considered minimal, out of an abundance of caution, we have decided to initiate a voluntary global recall of several Anker power bank models.

These cells were used in multiple Anker power bank models, and while the likelihood of malfunction is considered minimal, we have decided to initiate a voluntary global recall of several power bank models.

This recall was proactively initiated by Anker, not in response to a regulatory order or a pattern of widespread incidents. We have since notified and are working closely with regulatory authorities in each region to ensure the recall is carried out in full compliance with local guidelines.

In the coming weeks, Anker will also unveil our Battery Safety Program-a formal, public-facing initiative that builds on the enhanced safeguards already in place. This program will provide additional transparency around our global safety protocols, including supplier accountability, battery cell-level performance testing, and end-to-end quality assurance across all Anker battery-powered products.

We understand your concern — you deserve timely updates, especially in a situation like this.

The recall has led to an extremely high number of inquiries, and our current response time isn’t where it needs to be. We know that’s not good enough. That’s why we’re actively expanding the capacity of our customer support team to better handle the volume and respond faster. 

In the meantime, the quickest way to get your case into our system is to submit your information through our official recall site: https://www.anker.com/product-recalls

We appreciate your patience as we work to make this right. Anker is fully committed to taking responsibility for every affected product.

You will receive a notice that it has been submitted successfully after you submit the recall request form.

No. If your power bank is included in the recall, please stop using it immediately and follow the steps on the recall site to register for a replacement or voucher. 

Disposal of the powerbank is through our designated sites. Please ensure to drop off any affected powerbanks in the site nearest you.

If your power bank is included in the recall, please stop using it immediately and follow the steps on the recall site to register for a replacement or voucher, as well as safe device disposal instructions based on your location.

Please visit https://www.anker.com/product-recalls for more information.

If your power bank is included in the recall, please notify them to stop using it immediately and follow the steps on the recall site to register for a replacement or voucher, as well as safe device disposal instructions based on your location.

Please visit https://www.anker.com/product-recalls for more information.

Earlier this year, Anker implemented a series of enhanced quality assurance protocols designed to detect manufacturing issues earlier in the production cycle. These safeguards-including expanded component-level audits and supplier testing-helped us recently identify a potential issue with common, lithium-ion battery cells from a single vendor. While the likelihood of malfunction is considered minimal, out of an abundance of caution, we have decided to initiate a voluntary global recall of several Anker power bank models.

These cells were used in multiple Anker power bank models, and while the likelihood of malfunction is considered minimal, we have decided to initiate a voluntary global recall of several power bank models.

This recall was proactively initiated by Anker, not in response to a regulatory order or a pattern of widespread incidents. We have since notified and are working closely with regulatory authorities in each region to ensure the recall is carried out in full compliance with local guidelines.

This recall applies only to specific Anker power banks sold in the Philippines. The full list of affected models and participating regions is available on our official recall page: https://www.anker.com/mmrc2506-form

This recall applies only to the specific models listed on our recall page. For current recalls, please visit anker.com/product-recalls. Our other products are safe and are not affected.

To find out if your device is impacted, please visit our redcall page, select your country, and follow the instructions to check your product's serial number:

https://www.anker.com/mmrc2506-form

This recall applies only to specific power bank models listed at anker.com/product-recalls, and products outside that list are not eligible. 

However, if you have questions about your device or are experiencing any issues, we encourage you to contact our customer support team at support@anker.conn. We'll be happy to review your situation and provide next steps.

We appreciate your trust in Anker and your continued loyalty as a customer. As part of our commitment to safety and product quality, Anker has implemented enhanced quality assurance protocols, including expanded component-level audits, more rigorous supplier testing, and strengthened oversight throughout the supply chain

For help with your recall submission or any related questions,please contact our customer support team at: support@anker.com. Please include "Anker Power Bank Recall'' in the subject line for faster service. Regional phone support numbers can be found at anker.com.

Please stop using it immediately, store it at a safe place and then contact our customer support team at support@anker.com. We'll be happy to review your situation and provide next steps.

Thank you for contacting Anker customer support. We apologize for any inconvenience.

If you are with the recalled models, please visit https://www.anker.com/product-recalls to submit the necessary information

If you want to confirm whether other power banks are included in the recall, you can click the link below to confirm: https://www.anker.com/product-recalls

If you prefer to start the recall process via email, please provide the information listed below so we can verify whether your device is included in the recall and then move to the next step.

- A screenshot or pdf of the invoice confirming the order number of your purchase (or a picture of the receipt if you bought it from the store)

- SN of the device, which should be located on the side of the device, looks like ACJTHN0C29100518

- A photo showing the information on the side of the device including the model name

- Your current shipping address

Please follow these important steps below for proper disposal of your recalled device:

* Stop using the device immediately 

* Store this device in a safe location

* DO NOT throw the power bank into the trash or recycling bin.

* Please dispose of your device at a facility that accepts Lithium batteries. You can refer to the Anker website recall link https://www.anker.com/product-recalls for disposal instructions.

If you have any further questions or concerns, please do not hesitate to reach out to us.  We value your support and appreciate your understanding in this matter.

Thanks for reaching out. So sorry to hear that you do not have this device in hand.

In this situation, we are not able to send a replacement power bank or voucher if we cannot determine whether your device belongs to the recalled batch because there is no order, SN nor pics.

Once again, we apologize for the inconvenience, thank you for your understanding, and wish you a pleasant day. If you have any further questions or concerns, we will, of course, continue to be at your disposal.

All replacement units provided as part of this recall meet Anker's updated quality assurance standards. These include enhanced component-level inspections, stricter supplier testing protocols, and additional safeguards throughout the manufacturing process. However, if you have questions about your device or are experiencing any issues, we encourage you to contact our customer support team at support@anker.com.

The earliest estimated shipment date of the replacement unit can be expected in September 2025.

Sorry to inform you that this time we only provide this model as a replacement.

Sorry to inform you that this time we only provide this model as a replacement. You can opt for a voucher instead.

We are sorry to hear that the replacement cannot be shipped to your address. We suggest you opt for the voucher instead so you can place an order that way and have it delivered to you. You can provide the order number to proceed once the order goes through.

Thanks for your time. If you have other concerns, please feel free to let us know.

Thanks for reaching out. So sorry to hear that you do not have this device in hand.

In this situation, we are not able to send a replacement power bank or voucher if we cannot determine whether your device belongs to the recalled batch.

Once again, we apologize for the inconvenience, thank you for your understanding, and wish you a pleasant day. If you have any further questions or concerns, we will, of course, continue to be at your disposal.

Thank you for contacting Anker customer support. We apologize for any inconvenience.

If you are with the recalled models, please visit https://www.anker.com/product-recalls to submit the necessary information: 

If you want to confirm whether other power banks are included in the recall, you can click the link below to confirm: https://www.anker.com/mmrc2506-form 
If you prefer to start the recall process via email, please provide the information listed below so we can verify whether your device is included in the recall and then move to the next step.

- SN of the device, which should be located on the side of the device, looks like ACJTHN0C29100518

- A photo showing the information on the side of the device including the model name

- Your current shipping address

Please follow these important steps below for proper disposal of your recalled device:

* Stop using the device immediately 

* Store this device in a safe location

* DO NOT throw the power bank into the trash or recycling bin.

* Please dispose of your device at a facility that accepts Lithium batteries. You can refer to Anker official recall link https://www.anker.com/product-recalls  for disposal instructions.

If you have any further questions or concerns, please do not hesitate to reach out to us.  We value your support and appreciate your understanding in this matter.

The voucher is only valid for use on Anker Philippines’ official Shopee shop with a 3 month expiration date. You can browse our entire product range and complete your purchases seamlessly through the platform.

The voucher is only valid for use on Anker Philippines’ official Shopee shop with a 3 month expiration date. You can browse our entire product range and complete your purchases seamlessly through the platform.

The voucher is only valid for use on Anker Philippines’ official Shopee shop with a 3 month expiration date. You can browse our entire product range and complete your purchases seamlessly through the platform.

The voucher is only valid for use on Anker Philippines’ official Shopee shop with a 3 month expiration date. You can browse our entire product range and complete your purchases seamlessly through the platform.

Sorry that we can only provide you with a Shopee voucher with the 3 months minimum spending requirement or expiration date.

Yes, you can on Anker's Shopee shop. You have 3 months to spend your voucher.

We will send the voucher in 5-7 days to the email address you provide after your recall request is confirmed.

We appreciate your concern regarding travel with Anker power banks.

Your device is safe to use if not in the impacted batches. Airline restrictions are based  on battery specifications: Pe CAAP, power banks ≤100Wh are always permitted in carry-on baggage.

For your peace of mind:

Confirm your power bank’s Wh rating

Visit the CAAP website for the latest rules on power banks.

No. Even if it appears to function normally, a unit confirmed to be part of this recall should be stopped from use immediately due to risk of overheating, melting, smoke,or even fire.

Please rest assured that your information is only collected for the recall application.

For your safety, please stop using this device immediately, store it in a safe location, and follow the disposal instructions found here https://anker.ph/pages/product-recalls.

You are not supposed to dispose of these yourself. Please drop these off in any of the designated areas in the Philippines for proper disposal.

You are not supposed to dispose of these yourself as this is against the law. Please drop these off in any of the designated areas in the Philippines for proper disposal.